This is a translation of our Dutch terms; in case of differences, the Dutch version prevails.
Appointments
An appointment is final once you have received the confirmation by email. Please make sure the furniture and carpets to be cleaned are easy to reach at the agreed time.
Prices
The prices on the website include VAT and apply per size, per item or per m², as specified when booking. Specialist stain and odour treatments are charged as a surcharge on top of the cleaning. If the situation on site clearly differs from what was specified (for example a larger number of m²), we will agree on this with you before we start.
Payment
You pay after the work has been completed. There is no need to pay upfront online.
Rescheduling or cancelling
If you are unexpectedly unable to make the agreed time, please let us know as soon as possible via freshupcleaning3@outlook.com, and we will find a new time together.
Result
We always do our very best to achieve the best possible result. Some stains, such as old or soaked-in stains, discolouration or wear, cannot always be removed completely. We will discuss this with you honestly beforehand.